The course objective is to help managers to make the best possible use of data and evidence to enhance performance monitoring and decision making. Most data is presented in reports and we focus on understanding those reports (especially graphs and statistics). Additionally, and perhaps more importantly, the aim is to build curiosity so that managers develop a better appreciation of the content and know what it might be helpful and possible to explore further.

CONTENT

This course focuses on those who consume the analysis, developing their data literacy and curiosity.

The diagram illustrates the three stages of good analytics:

• gathering diverse data sources into an accessible and well managed space

• running appropriate analysis (systematic regular reports and alerts as well as in-depth modelling and forecasting)

• creating highly usable and interactive reports to multiple audiences

Within this framework, the course will focus on helping managers to make better use of the analysis by exploring:

• key concepts and definitions

• effective charts

• statistical measures (averages and variability)

• trends, seasonality and forecasting

TargEt Audience

The course is aimed at staff at the executive or operational management level and is designed as a half day course, with a high level of audience participation via group exercises and discussion.

PREREQUISITE

No technical skills are required, but a good understanding of Excel is always helpful. The only real prerequisite is a curious mind, willing to question and interrogate a report.

COST

Please contact us for exact course fees, but as a guideline, an on-site half day course for up to twelve delegates costs £950 plus VAT and expenses. This would use our example data. For an additional £950 we would use your data examples, for example the monthly arrears rate for the last 3 years and all repairs in the last 12 months.

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